By proceeding and/or utilizing the Insight Guard website, app or any associated service, I acknowledge that I have read and understood the terms and conditions as stipulated hereunder and that I agree to same.
By proceeding to register and/or utilize the services of Insight Guard you agree to be bound by these Terms, which establishes a contractual relationship between you and Insight Guard. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Insight Guard may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Additional terms and conditions may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Additional terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Additional terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Insight Guard may amend the Terms related to the Services from time to time. Amendments will be effective upon Insight Guard's posting of such updated Terms. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
Insight Guard is a digital platform that enables residents, community groups, and security companies to:
Report, share, and view crime-related incidents and local safety concerns.
Access community safety data, monthly reports, and real-time alerts.
Collaborate through integration, trusted digital logbooks, incident tracking, and analytics.
The Services aim to enhance public safety through transparent sharing of crime and community safety data. Insight Guard is not an emergency service to the general public – for emergencies, contact local authorities directly. (A Panic button will be added for security companies subscribers soon)
The Services constitute a technology platform that enables users of Insight Guard's mobile applications or websites provided as part of the Services ("Application") to share crime, community and related information and data with other users and external parties ("Third Party Providers"). Unless otherwise agreed by Insight Guard in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.
Subject to your compliance with these Terms, Insight Guard grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (I) access and use of the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Insight Guard.
You may not: (I) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Insight Guard; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
You acknowledge that portions of the Services may be made available under Insight Guard's various brands or request options associated with service provider services. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (I) certain of Insight Guard's subsidiaries and affiliates; or (ii) independent Third-Party Providers.
The Services may be made available or accessed in connection with third party services and content (including advertising) that Insight Guard does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. Insight Guard does not endorse such third-party services and content and in no event shall Insight Guard be responsible or liable for any products or services of such third-party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third-party beneficiary's terms of service.
Insight Guard uses artificial intelligence services provided by AI sources to, amongst others:
Improve the clarity, grammar, and structure of text entered when logging incidents.
Generate summaries and insights in crime reports based on logged incident data.
When incident descriptions or related text are processed through AI tools:
Only the necessary text content is sent to the AI service.
You shall be bound by the respective AI tools terms of usage and you hereby consent to such terms.
Insight Guard ensures that all AI data processing is conducted in compliance with applicable privacy laws. Data processed by Google, OpenAI (or alternative AI solutions) is handled under their enterprise API terms, which include strong confidentiality and security measures.
By using the Insight Guard platform, you acknowledge and agree that:
AI services will be used to process and improve incident logs and crime reports.
Processed text may be restructured or rephrased for clarity, but factual meaning will not be intentionally altered.
You are responsible for ensuring that any text entered is accurate and lawful.
Verified partners may use Insight Guard as a digital logbook, guard rostering, and patrol management system. Partners are responsible for ensuring that their personnel use the platform lawfully and in compliance with these Terms.
Incident & Logbook Entries: All entries logged by partners form part of both the company's records and the Insight Guard central database. Entries must be factual and lawful. Insight Guard reserves the right to remove content that violates laws or community safety standards.
Guard Rostering & Patrol Data: Partners use the service to assign and track shifts, patrols, and handover logs. Insight Guard is not responsible for the accuracy of patrol records or omissions made by guards.
Data Ownership & Continuity: Incident data is jointly owned by Insight Guard (as custodian) and the Verified Security Partner actively assigned to the corresponding operational area at the time of submission. To ensure the integrity of historical records and continuity of community safety services, all incident data shall remain stored and accessible on the Insight Guard platform, even after the termination of the security partner's use of the platform in a given area. Partners may export data upon termination, but operational records may be shared with new partners assigned to the same area. The data will remain on Insight Guard's platform and may be made available to a new security partner assigned to the area, to preserve operational continuity and support public safety. Patrol data is solely owned by the security company for their internal operational records.
Confidentiality & Access: Partners must ensure that only authorized personnel access their dashboards. Internal notes not related to public incidents will remain private to the Partner.
Access to user personal details: Where you as a user register within a specific operational area of the Insight Guard platform, you acknowledge and consent that your basic account information (such as name, address/neighbourhood, mobile phone number and email address) may be shared with the verified security company (“Partner”) that is assigned to that operational area so that the Partner may provide patrol services, incident follow-up, and other community safety functions. The Partner may only use your personal details for the purpose of the operational services, and is bound (via its agreement with Insight Guard) to keep your information confidential, to comply with applicable data protection law (including POPIA) and to not disclose your details to any third-party without your further consent or as required by law.
Liability & Compliance: Partners are responsible for the training, conduct, and compliance of their guards. Insight Guard is not liable for misconduct, negligence, or operational failures of security staff. All partners remain responsible to ensure compliance with the terms and conditions herein. Any failure to adhere to any of the terms herein shall absolve Insight Guard from any liability to other users or third parties.
Subscription & Fees: Partners may subscribe to tiered plans (Silver, Gold, Platinum) to access specific features. Fees are non-refundable unless otherwise agreed in writing.
Termination of Partnership: Insight Guard may suspend or terminate a Partner's access in case of misuse, repeated false reporting, or breaches of data laws. Data export rights will still apply.
The Services and all rights therein are and shall remain Insight Guard's property or the property of Insight Guard's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (I) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Insight Guard's company names, logos, product and service names, trademarks or services marks or those of Insight Guard's licensors.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must have the legal capacity to enter into this agreement. Account registration requires you to submit to Insight Guard certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Insight Guard's termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Account activation requires email confirmation. You may only have one account unless otherwise permitted by Insight Guard in writing.
You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third-Party Provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
By creating an Account, you agree that the Insight Guard and the Service Provider may send you text (SMS/Email) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS/Email) messages from Insight Guard at any time by following the directions found at Insight Guard's website. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
You must be physically in your chosen geographic area when registering for a location group. Once registered, you can continue logging incidents for that area, even if you are elsewhere. Location data is used only for the purposes outlined in these Terms.
Insight Guard may, in Insight Guard's sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third-Party Provider's services, subject to any additional terms that Insight Guard establishes on a per promotional code basis ("Promo Codes"). You agree that Promo Codes: (I) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Insight Guard; (iii) may be disabled by Insight Guard at any time for any reason without liability to Insight Guard; (iv) may only be used pursuant to the specific terms that Insight Guard establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Insight Guard reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Insight Guard determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
Insight Guard may, in Insight Guard's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Insight Guard through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to Insight Guard, you grant Insight Guard a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Insight Guard's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (I) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Insight Guard the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Insight Guard's use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Insight Guard in its sole discretion, whether or not such material may be protected by law. Insight Guard may, but shall not be obligated to, review, monitor, or remove User Content, at Insight Guard's sole discretion and at any time and for any reason, without notice to you.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Insight Guard does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
The Insight Guard application is free for users to download, register and access within the geolocated areas supported by the platform.
Advertising and promotional placements within the application are subject to applicable fees once any complimentary or promotional period has expired.
You shall be required to maintain a premium once your trial period ends. Premiums paid by you are final and non-refundable, unless otherwise determined by Insight Guard.
As between you and Insight Guard, Insight Guard reserves the right to establish, remove and/or revise Charges for any or all services at any time in Insight Guard's sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Insight Guard will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Insight Guard may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.
The services are provided "as is" and "as available." Insight Guard disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Insight Guard makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free. Insight Guard does not guarantee the quality, suitability, safety or ability of third-party providers. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
Documents received from third-party service providers are assumed to be accurate and are not verified by Insight Guard.
By using our listing service, you agree to perform your own background checks on all service providers. Except where specifically stated, identity documents have not been obtained and verified for the providers. Clients are advised to carry out a proper background checks before engaging the providers.
Insight Guard shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if Insight Guard has been advised of the possibility of such damages. Insight Guard shall not be liable for any damages, liability or losses arising out of: (I) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any third-party provider, even if Insight Guard has been advised of the possibility of such damages. Insight Guard shall not be liable for delay or failure in performance. In no event shall Insight Guard's total liability to you in connection with the services for all damages, losses and causes of action exceed fifty Rands (R50).
Insight Guard's services may be used by you to receive services with third party providers, but you agree that Insight Guard has no responsibility or liability to you related to any transportation, goods or logistics services provided to you by third party providers other than as expressly set forth in these terms.
The limitations and disclaimer in this section 5 do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.
You agree to indemnify and hold Insight Guard and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (I) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Insight Guard's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.
You understand and agree that it is your responsibility to ensure that you secure your property at the location of the provision of service.
Whilst you may expect Third Party Providers to respect your property, Insight Guard shall not be held liable in the event of the Third-Party Provider causing loss or damage to your property as expected.
Insight Guard shall not be held liable for any harm the Third-Party Provider may cause to any person or child being taken care of or supervised. Insight Guard shall similarly not be held liable for any negligent conduct by any Third-Party Provider. You understand that in any instances of negligence by a Third-Party Provider, such Third-Party Provider shall be liable and no fault can be attributed to Insight Guard.
Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of South Africa, excluding its rules on conflicts of laws. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (any "Dispute") shall be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules ("ICC Mediation Rules"). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce ("ICC Arbitration Rules"). The ICC Rules' Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of both mediation and arbitration shall be Johannesburg, South Africa. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (I) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
I hereby confirm:
10.1 I wish to receive certain information from Insight Guard (either itself or acting on behalf of any related entity) in relation to any service or ancillary service Insight Guard may offer, including but not limited to services of Third-Party providers or potential Third-Party Providers that may constitute "personal information" as contemplated in the Protection of Personal Information Act, No. 4 of 2013 ("POPI") and may also be proprietary or confidential in nature ("Confidential Information").
10.2 Insight Guard may collect your name, surname, various contact details including addresses, gender, identification number, date of birth, payment details. This information will be secure from you when you interact with any of our platforms.
10.3 Insight Guard will processes your information when you interact with any of our platforms. We shall also process your information in order to conduct in house analytics and develop service offerings. Information ill also be stored to verify your online profile.
10.4 We may make your personal information available to the security company assigned to your registered operational area in order to enable the community safety services we provide. That security company is a “Partner” of Insight Guard. That sharing is done only for operational purposes, and we require that the Partner treats your personal information in compliance with applicable privacy legislation.
10.5 Your information may also be processed in order to fulfill our contractual obligations to you, provide you with information, products or services you request from us, communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control, notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products, send you information about competitions, products or services, get feedback from you, comply with any legal or regulatory obligations such as tax or financial laws or for research for statistical purposes.
10.6 Insight Guard shall retain your information for as long as we need it to provide our Platforms, products or services to you, it is required or allowed by law and is in line with our internal retention policies, it is necessary to uphold the contract between you and us, you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.
10.6 Insight Guard may make use of cookies to secure information from you.
10.7 Insight Guard may share your information as required in executing any of the purposes herein.
I acknowledge that the above data privacy clauses apply to all Insight Guard platforms, including but not limited to the website, application a portal.
Insight Guard may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Insight Guard by written communication to Insight Guard's address: support@insightguard.co.za.
You may not assign or transfer these Terms in whole or in part without Insight Guard's prior written approval. You give your approval to Insight Guard for it to assign or transfer these Terms in whole or in part, including to: (I) a subsidiary or affiliate; (ii) an acquirer of Insight Guard's equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Insight Guard or any Third-Party Provider as a result of the contract between you and Insight Guard or use of the Services.
If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words "including" and "include" mean "including, but not limited to."
Email: support@insightguard.co.za